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Sales Manager – Uganda & Rwanda

Sales Manager vacancy is available at Volcanoes Safaris
  • Overall management of the sales and reservation team to ensure VS meets its sales targets.
  • Responsible for all aspects of sales team performance, specifically to support and build up their capacity to the required level demanded by the international market.
  • Directly accountable for meeting targets relating to sales team performance such as response and turnaround time and conversion rate.
  • Responsible for implementing sales and reservation standards and Standard Operating Procedures.
  • Responsible for ensuring sales and reservation systems and platforms are kept up to date and are used in an optimal way by the sales team, including Resrequest, Zendesk, Safari Portal, and others.
  • To be the point of contact at a management level between the travel trade and VS and attend trade shows on behalf of VS as agreed.
  • Responsible for handling complaints or feedbacks from guests, agents or other relating to VS lodges or safaris, in conjunction with the COO and other senior management staff.
  • To focus on and strengthen relationships with key longstanding VS suppliers and new agents in the trade for both local and international markets to create a power customer experience.
  • Responsible for reviewing the sales KPIs and making recommendations to the board for improvements to achieve the sales targets by creating systems, structures, procedures and process manuals for the department.
  • Reviewing the agent’s commissions/trade fam trip requests and hosting FAM trips at the lodges

To apply for this position, please send us an email with your resume to [email protected].

Apply for this postion

To apply for this position, submit your resume via the form below. If you encounter any issues with the form, you are welcome to send your resume to [email protected].

Booking Enquiry

To make a booking, please complete this form or click here to chat to one of our sales consultants via our live chat. Alternatively, send us an email on [email protected].
To protect gorillas from disease, no children under 15 years are allowed to go gorilla tracking. For guests booking a stay at Virunga Lodge, please note that the minimum age limit for children at Virunga Lodge is 12 years.
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Safari Activities

Chimpanzee Tracking

Tracking chimpanzees in their natural habitat, as they swing from the branches in the canopy high above the forest floor is nothing short of exhilarating. The chimps effortlessly cross and scamper through the trees above the gorge, and visitors on the other hand must cross the river using natural bridges in order to keep up with the chimps. So although the walk usually lasts only 2–3 hours, descending the steep gorge and crossing the log bridges over the river requires some agility and fitness.

Chimpanzee tracking is also available in nearby Kalinzu, a forest reserve 30 minutes drive from Kyambura Gorge Lodge where there is a community of about 40 habituated chimpanzees.