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Your Protection

Updated: 29th April 2021

Volcanoes Safaris Limited sells only accommodation and ground handling services in Africa and does not sell flights to Africa nor is it bonded to do so.

Details of the financial failure insurance cover provided are available from the Volcanoes UK office or from Evolution Insurance Company Ltd, 5/5 Cruthett’s Ramp, Gibralter, GX11 1AA (registration number 88737).


It is a condition of booking that all clients must have, and must demonstrate to the company prior to their departure, adequate insurance for the duration of the tour.

Such insurance should cover personal injury; medical expenses; repatriation in the event of accident, illness or death; cancellation or curtailment of the tour by either side and loss of, damage to, or theft of the clients’ personal property. Activities with a greater inherent risk, such as mountaineering, trekking, animal tracking on foot and white-water rafting should be covered if applicable. Theft, personal injury or any disruption to arrangements should be reported immediately to the company. It is the client’s responsibility to ensure they comply with the terms and condition of their travel insurance policy.

For travel insurance for those residing in the US CSA Freestyle Plan, MedjetAssist or Global Rescue are recommended.

Travel insurance for those wishing to use a UK Insurance company may be arranged through our Insurance brokers Campbell Irvine by applying on line at or by contacting them on 020 7938 1734 or via email at [email protected]. The Insurance is underwritten by ACE European Group. Campbell Irvine ltd and ACE European Group are both authorized and regulated by the Financial Conduct Authority.


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Booking Enquiry

To make a booking, please complete this form or click here to chat to one of our sales consultants via our live chat. Alternatively, send us an email on [email protected].
To protect gorillas from disease, no children under 15 years are allowed to go gorilla tracking. For guests booking a stay at Virunga Lodge, please note that the minimum age limit for children at Virunga Lodge is 12 years.

Safari Activities

Chimpanzee Tracking

Tracking chimpanzees in their natural habitat, as they swing from the branches in the canopy high above the forest floor is nothing short of exhilarating. The chimps effortlessly cross and scamper through the trees above the gorge, and visitors on the other hand must cross the river using natural bridges in order to keep up with the chimps. So although the walk usually lasts only 2–3 hours, descending the steep gorge and crossing the log bridges over the river requires some agility and fitness.

Chimpanzee tracking is also available in nearby Kalinzu, a forest reserve 30 minutes drive from Kyambura Gorge Lodge where there is a community of about 40 habituated chimpanzees.