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Your Protection

Updated: 29th April 2021

Volcanoes Safaris Limited sells only accommodation and ground handling services in Africa and does not sell flights to Africa nor is it bonded to do so.

Details of the financial failure insurance cover provided are available from the Volcanoes UK office or from Evolution Insurance Company Ltd, 5/5 Cruthett’s Ramp, Gibralter, GX11 1AA (registration number 88737).


It is a condition of booking that all clients must have, and must demonstrate to the company prior to their departure, adequate insurance for the duration of the tour.

Such insurance should cover personal injury; medical expenses; repatriation in the event of accident, illness or death; cancellation or curtailment of the tour by either side and loss of, damage to, or theft of the clients’ personal property. Activities with a greater inherent risk, such as mountaineering, trekking, animal tracking on foot and white-water rafting should be covered if applicable. Theft, personal injury or any disruption to arrangements should be reported immediately to the company. It is the client’s responsibility to ensure they comply with the terms and condition of their travel insurance policy.

For travel insurance for those residing in the US CSA Freestyle Plan, MedjetAssist or Global Rescue are recommended.

Travel insurance for those wishing to use a UK Insurance company may be arranged through our Insurance brokers Campbell Irvine by applying on line at or by contacting them on 020 7938 1734 or via email at The Insurance is underwritten by ACE European Group. Campbell Irvine ltd and ACE European Group are both authorized and regulated by the Financial Conduct Authority.


PLEASE NOTE: The Volcanoes Safaris management team’s emails have been unavailable since 9.00am Friday 2 December, due to the host server being temporarily down. We are working with our email provider to resolve the issue as soon as possible. All other Volcanoes Safaris emails are operating normally. Thank you for your patience as we try to resolve this.
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